new Date().getTime(),event:'gtm.js'});var This company obviously doesn't care about customer support ! Add to Cart. Check out EGOs incredible new Z6 Zero Turn Riding Mower. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Your receipt will be requested upon completion of this registration. Bought almost $1400 worth of Ego tools less than one year ago. IMO: Warranty is with product. I guess that means I have to take time from work. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. They are clearly not truly interested in providing good customer service, only selling tools. This warranty is void if the product has been used for rental purpose. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' What if you bought a tool only, with no charger? This website makes use of cookies to enhance browsing experience and provide additional functionality. Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. We see that youre on the North America site but appear to be outside the U.S. and Canada. What would you like to do? 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); $1799. Last update I got was that the item was marked "in transit" back to the store on the 17th. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Pulled out the powehead last weekend to do some trimming only to find it completely dead! EGO POWER+ WARRANTY POLICY. Offer valid from 1st May - 30thJune 2023. Really !!! See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. This does not cover wear and tear. We stand behind our products, so please call with any concerns or questions. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . var xmlHttp = new XMLHttpRequest(); I asked if she was calling to help me and she replied You havent said anything. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. My attempts at a warranty replacement have been horrendous. It took some talking to get the rep to agree to replace my defective head. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? The first time, I was on hold for about an hour. Find out how we combat fake reviews. Free Delivery. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. to zero turn riding mowers. To redeem Insider Dollars, you must be opted in to one of email or mobile. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. JavaScript seems to be disabled in your browser. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. support@egopowerplus.com.auPh New Zealand; 0508 000 346. Here are 8 tips for writing great reviews. Born in Melbourne, Australia in 1934 . When my battery dies, I will park the mower and go with gas. custom: { 2023 Trustpilot A/S. Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). What?? Battery charged, nothing jamming the head, it just stopped. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. 5-year limited warranty. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). For the best experience on our site, be sure to turn on Javascript in your browser. The store will not work correctly when cookies are disabled. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . return window.Promise Called the warranty number on Thursday. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. Any handling and transportation costs (and other expenses incurred in claiming this warranty) For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. My lawn is 40'x30', doesn't take long to mow. Impossible to get thru to customer service. I didn't have any way to see a status on my warranty claim. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. function browserSupportsAllFeatures() { Be the first to know about new products, innovations, and offers. This time they did ship them. JavaScript seems to be disabled in your browser. hbbd``b`@`B W When I answered a woman said Ego Customer Service and nothing else. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream Support is horrific. To opt out of a category of data collection, select 'No' and save your preferences. console.error('Failed to load polyfill script ' + src); if (!browserSupportsAllFeatures()) { Battery works as expected until warranty runs out. To make a claim, Battery life for a 1/4 acre lot is awful. All rights reserved. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. Ive never had a a battery go bad from any other manufacturer. I told him I have no idea where it is, probably in a storage unit or lost in our move. This warranty does not cover parts or consumable accessories subject to wear & tear during use. BEWARE: EGO battery powered tools warranty is a scam. Whoever is in quality control needs to be checked on. markings. *U@H]$nG``x3@ = For some reason he asked for the serial number of the charger that came with it. After one season my EGO LM21355p lawnmower would not start. && ('objectFit' in document.documentElement.style); Defective product will receive free repair. Nobody answers customer support unless your lucky. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. So just over 2 weeks later and I still haven't received it. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Claims under the warranty must be made within the warranty term. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. Check out our extensive range online and in-store and grab our latest deals and bonus offers. var theme_settings = { Outdoor Power Equipment Parts & Accessories. Customer Service is TERRIBLE! I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. When requesting warranty service, you must present the original dated sales receipt. && window.WeakMap Sorry EGO, you started it. So in summary -- The initial call with EGO was very good.
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ego warranty australia 2023