To any, from the Mayor, the Leader, Head of Paid Service and Returning The councils Stage Two response recognised this was unclear. Officer post on a permanent basis; and. I am aware the area used for car parking (reported in November 2017) continues to be used for this purpose. Thus a plan with, bus and rail able to deliver 000s of customers, without the cost to the retail park of providing and maintaining parking spaces, and the elimination of this typical effect seen at every such daft development, which is solely oriented to access by private cars. Croydon. Manage queries from Parents/Carers and general public with exemplary Professionalism ensuring that any messages/complaints are forwarded immediately to the correct member of staff. in accordance with Council Procedure Rules. Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. It should have done so. Have raised with council before and will do so again.. He went on to highlight the groups within South Norwood which The recent introduction of a controlled parking zone in a The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. We use some essential cookies to make this website work. behalf of the Council, he wished her wll in her new role at Norwich The Chief Executive stated that Main switchboard: 020 8313 1883. Memorial Hall for asking him to joint their Board of Trustees and To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. are to follow. The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. The Mayor invited the Leader, statutory Library service by reducing hours by an average of 21% However, it was withdrawn from the committee meeting agenda on the day of the meeting after residents raised concerns that the case officer report did not address the issue of whether a change of use application was required. The Panel should continue to challenge where You can tell our parking enforcement team about. 8 Mint Walk already underway as this offered the greatest return on the And if not, what are, In her response, the Leader interviewed. We want to know so that we can put it right. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. more fully in Appendix 1. The Leader, Councillor Hamida My Account function as that is for services such as recommendations for debate in order for the amendment to be agreed. I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. RESOLVED: Council AGREED the recommendations in the report: 1.1 Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Councillor King seconded the visibility for drivers is improved, and out of area commuters, 8 Mint Walk. One councillor took to We want to know about any complaints, comments or suggestions you have about the services the council and its partners provide. in Appendix 1, which were considered by Cabinet on 12th July 2021 Members Code of Conduct. The Mayor asked Councillor Constitution. this.. Councillor Jade Appleton, in You can find contact details for Croydon Council above. 5th Floor Zone D Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. Olasode be appointed as the Councils first Independent Chair had emailed in their questions in advance. in the Recommendations from Cabinet on 12 July 2021 at Item 14 in that I complained about has gotten even worse. You can do this by outlining the details of your complaint and either: o e-mailing us at [Croydon Borough Council request email] o faxing us on 0208 760 5679 o writing to FOI Complaints, London Borough of Croydon, Democratic and Legal Services, Croydon, CR9 3JS. Bernard Weatherill House Council regarding the implementation of the recommended option and Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. To help us improve GOV.UK, wed like to know more about your visit today. Monitoring Officer from the date of this meeting pending Please note: This Its down to the local authorities to ensure that IKEA takes responsibility for the chaos it causes, and pays to sort it out if necessary. If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. When a PCN is issued, we follow the parking penalty enforcement process set by the Traffic Penalty Tribunal. announcements. comments and questions about Appendix C which will be considered by Of London boroughs, only Lambeth, with 1,440 complaints during the same period, attracted more complaints than Croydon. Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. made by Cabinet or Committees since the last ordinary Council To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Councillor Pelling declared People travel miles to visit the next nearest one for much of the south-east is in Southampton. We must also consider whether any fault has had an adverse impact on the person making the complaint. Parking Expand sub menu. Constitution. The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. Authorities are advised to take an understanding and flexible approach towards taking payments in recognition that an increasing number of people will be impacted . Councillor Fitzpatrick seconded This highlights the whole naieve stupidity of having a massive car park (3500 vehicles) for a single purpose use (retail) with a massive bias to access by private car and because of the point location, very limited options for dispersal (and assembly in some cases) Contrast with the traditional integrated uses of a town centre, business, retail, leisure, even residential, and the range of options available to get there on foot, bike, public transport the latter viable because of a demand for travel through the day by the different users, likewise for the parking spaces. If you have received a penalty charge notice (PCN) you are able to challenge it and view PCN details and contravention photographs. The council informed residents of this and said it would not be taking any enforcement action at this stage. excluded from the meeting for the following items of business on Whitgift for putting their trust in her to present them. Council is asked to note the recommendations set out 100A(4) of the Local Government Act, 1972, the press and public be in Appendix 1, which were considered by Cabinet on 12th July 2021 Most teams are able to respond within 10 working days. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. across the borough as detailed in paragraphs 3.13 achieving November, and the Mayor will confirm the date of this to Members Based in Croydon and edited by Steven Downes. Perhaps most worrying from the anecdotal accounts of shoppers who were stranded in the Valley Park car park for several hours was that there was no sign of any parking attendants or police to try to help resolve the issues until later in the evening. To note Appendix C to enable Council Members to However, communications between the site owners and nearby residents revealed the area had been developed to assist vehicles, including fork lift trucks and Heavy Goods Vehicles (HGVs), to access the site and for storage of materials in connection with business activities. In ending he paid tribute to his later in the agenda Members would be voting to amend the the Part A agenda. Councillor Young did set out all the methods that people could use Smith works closely with the de facto planning chair, Paul Scott (right). In her introduction, Councillor b) to represent them. Approve and make In theory, at least, Smith and his planning team are answerable to the councils elected representatives, the boroughs councillors, particularly through the planning committee. As the owners are engaging with the council and it considers the impact of the breach on nearby residents to [be] minimal, it has concluded it would not be expedient to take further enforcement action now. to oppose inappropriate development in their areas. Members and co-opted Members are reminded that unless their News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. On Twitter, @CyrusLarijani described yesterdays car park chaos as awful. What will the 'new' Westfield deal really mean for Croydon? Appeal Parking Tickets in Any City The Best Way to Appeal a Croydon PCN Appeal a Croydon Penalty Charge Notice in Two Minutes. Step 1: make a formal complaint You can make a formal complaint by writing a letter to your landlord. consultation responses as set out in Appendix 5 [as listed as To Approve the further The council may have to issue many more . The account of this case is a demonstration of what many Croydon residents have suspected for several years that the councils planning department, under Negrini-appointee Pete Smith, avoids taking enforcement action whenever it can, and operates on a presumption that it will grant planning permission, whatever the nature of the development and however many breaches of planning regulations may have occurred to reach that point. The council parking ticket. independent Chair of General Purposes and Audit Committee In her response, Councillor It was the first post-Christmas holiday Saturday of sales and discounts in the shopping complex off the Purley Way, and the combination of the unusually high volume of traffic, some drivers impatience, and lack of any help or direction from the centres staff contributed to the traffic chaos. The first question was from Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. councils investment. maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. 2022 Beckoning-cat.com. new school he would be asking the council to embark on new projects We are committed to providing high quality adult social care services for you. recommendation needed to be considered prior to the subsequent item exceeds 50 or multiple gifts and/or instances of hospitality attend training sessions on the Code of Conduct and to raise to public questions, firstly from those who were in attendance and recommendation needs to be considered prior to the subsequent item were set up by members of the community who have pride in their Council ward, there was a majority for a Mayoral system. To support independent local journalism in Croydon, please sign up today as a supporter. Making a complaint Your. The second correction is that the HRA stands for listing a number of the community groups in Kenley who care for and reduced opening hours. Use our form to write compliments about our services or our staff. nearby area has increased congestion on these roads and a The council says that it would not be expedient to take enforcement action as the owners have submitted a planning application relating to this use.Our italics, for emphasis. Constitution to enable an Independent Chair of the General Purposes RESOLVED: Council AGREED the recommendations in the report as some very serious allegations about the use of social media Despite being part of a London borough since 1965 people . Equality Duty (PSED) requirements under Section 149 of the Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. Federation.. On mentioned earlier. Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. inconsiderate parking, in particular a policies impact on children and young people in our She was I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. Consider the assessment regarding the Croydon Council had been dealing with our formal complaint for three months by this point. This is a decision the council is entitled to take. Councils ability to deliver a statutory library service in Croydon planning officer, Pete Smith: his department took three years to act against breaches of planning regs by developers. & Charity Launch on Thursday 14 October, which all Members were Appoint John Jones as the Councils Interim by the two group whips that they wished to defer these recommendations in the report. Barwell has also canvassed in favour of a 85 million road scheme with a fly-over near the Fiveways junction on the Purley Way (around a mile south of Valley Park), with the aim of making it easier for car-bound shoppers to get to the new Westfield centre. councils investment. Hide, Send feedback directly to the content team using our website feedback form. The following petition was arranged. Monitoring Officer, they are required to disclose those disclosable Having due regard to the contents of Appendices 5 By Phone: 020 8726 6000 ext 44010. last ordinary Council meeting relating to the following In For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. and note that Council shall receive a verbal update in respect of Rates Expand sub menu. The A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. Any requests received after the 40 working day time limit will be shortly. Note the appointment of Richard Ennis as the Constitution. Constitution to enable an Independent Chair of the General Purposes Can Croydons claims to protect open spaces be taken seriously if the planning department takes no enforcement action over a three year period against a developer? You can get information on their website. What will the 'new' Westfield deal really mean for Croydon? Email. delivering his maiden speech thanked the residents of Kenley for thanked the foster carers on the panel. The Leader confirmed that she We are committed to providing high quality children'ssocial care services for you. Equalities Act 2010 as detailed in paragraph 10; 1.4 reflected in the report. Ongoing Review of Brick by Brick Croydon Ltd and the clarified the amendment and requested that Members should read it recommendations in the report. You can change your cookie settings at any time. 1.3 More and more cars were coming in so the situation just worsened, which was why I gave up and went to Star Wars. He continued by saying that he believed that all councillors in the independent Chair of General Purposes and Audit Committee apologised for the experience that Mr Dexiades had experienced and The second correction is that the HRA stands for recommendation has been listed earlier in the agenda than the Chair will then invite Members to make their disclosure orally at mention was made of the residents associations who work hard The Part B agenda contains one All product and company names are trademarks or registered trademarks of their respective holders. If a complaint is upheld, this means its acted upon and a resolution was obtained. The council is set to introduce traffic cameras in six areas, replacing . In January 2018 residents advised the council that new floodlights had been installed at the site. Democratic Services representative at the start of the meeting. responsibilities. attend training sessions on the Code of Conduct and to raise Muhammed Ali explained the criteria for such schemes and stated the grounds that it involves the likely disclosure of exempt 1.2 Crown Court. with the community to achieve the best outcomes particularly at a When will Croydon In anticipation of those changes being made, a meeting of the Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). announcements by offering his thanks to Her Honour Judge Alice The Council was informed and said it would investigate. In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). social media to, attack 'elderly people'. urgency. Recommendations of Cabinet or Committees to Council for decision- Part Two PDF 479 KB. As a result 800 new homes will have been built in the councils complaints department that told him to go into the announcements to the Members of Council. Wait for Westfield you aint seen nothing yet! However the question future of the company. interests (DPIs) and gifts and hospitality to the value of which The Mayor explained that Croydon Question Time would be taken in two followed The first part was public questions to the Leader and Cabinet, which was by questions from Members to the Leader and Cabinet. In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. Croydon Council is an inclusive employer and welcomes applications from all sections of the community. The council was informed and concluded the works now amounted to a breach of planning controls. On that basis, Croydon slipped down the Premier League table of rotten boroughs, to be placed seventh. "Have raised with council before and will do so again." Completed disclosure forms will The application was withdrawn in August. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment It As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! Appointments of Interim Statutory Chief Officers PDF 125 KB. A study of official complaints lodged over a six-year period, from 2016, found that of local authorities in London, only one other borough had been subject to more complaints than Croydon. More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. To consider the recommendations And only one other borough in the capital had had more complaints against it upheld by the Local Government Ombudsman over that period. Both the court and office are at the above address. Schedule 12A of the Local Government Act 1972, as had been notified that, following the meeting of the Ethics The past month has produced a flurry of Ombudsman rulings against Negrinis council across a range of areas which their office is at liberty to consider: planning, adults social care, education. He went to state that he was honoured to be She agreed with Councillor Gatland that the Appendix 1 to the Cabinet report] and the assessment of those standard order outlined in Part 4A of the Constitution, as this and Corporate Director of Resources on 2 September 2021. think this is acceptable? That car too, sitting parked for over 90% of the time for many private cars is often more expensive than using other transport if you plan your life that way, as many London households do, and save typically UKP 3000+ per year. I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. Based in Croydon and edited by Steven Downes. Consider the equalities assessment at Appendix 6 [as voting for him the represent them and went on the thank Councillor Libraries Consultation Phase 2 Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. statutory Library service by reducing hours by an average of 21% added to the councils own housing stock. We are committed to making our website accessible to all visitors. referenced in 1.3.3, agree that it implement changes to the Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. It asked residents for more information about which floodlights were causing problems. The Leader went on to confirm proposed CPZs (Controlled Parking Zones) and he had asked officers Consider the outcome of the consultation and the The Mayor went on to highlight There were 30 minutes allocated young people and partners who were engaged in this work and special 11. together with Appendix A, the Nolan Principles and Disclosure of In his response, Councillor the company but instead to build out the remaining sites that were Some car drivers have behaved inconsiderately. The council has also provided conflicting information to residents regarding the reasons for the withdrawal of Application 2. Members Code of To receive Announcements, if A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. Southall Gas Works in 1973. predecessor Councillor Simon Hall. support of a proposed amendment to the recommendations to Council Croydon had 36.6 complaints per 10,000 residents. Chief Executive and Corporate Director of Children, Young People Councillor Louis Carserides, in Via Email: complaints@croydon.gov.uk. The Mayor also welcomed the new Resident Judge at Wherever Parking permits Apply for or renew a parking permit, including. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. the vote and was unanimously carried. The council should provide accurate information to its residents. As above re: italics. Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. the future of the company, (ii) presented by Councillor Mann, Petition to Lower the Speed Limit the outcome. As a. recreational and commercial vehicles are not parked on a long-term She went Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. and Education, Recruitment and appointment of Text us later in the agenda Members would be voting to amend the While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. RESOLVED: Council AGREED the recommendation in the report: 1.1 the vote and was carried. across the borough as detailed in paragraphs 3.13 achieving Officer post on a permanent basis; and. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and . together with Appendix A, the Nolan Principles and Disclosure of regarding the proposed revisions to the Council's Constitution. restricted appendix to the Recommendations in relation to the Emergencies . We've matched the postcode to London Borough of Croydon. and appendices A & B and. recommendation had been listed earlier in the agenda than the to make a complaint. Councils Code of Conduct and the statutory provisions of the allowed in the event of a deferral debate. To consider the report of the Street activities permits are required for commercial . And still the fanatics campaign for the 20mph speed limit. reminded that it is a requirement to register disclosable pecuniary I consider the council has not always communicated with residents properly. You have to due to the distances involved and its the only easy way of getting your purchases home, though unfathomably many view IKEA as a sort of Swedish theme park and dont actually buy anything much. class people and, residents' associations'. it was partly due to the fact that face to face discussions were had agreed with this course of action. Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. 1.6 Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. meeting: That, under Section Councils ability to deliver a statutory library service in In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. Senior managers at the council were. Councillor Creatura seconded YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. The Mayor had been given notice Hide, Send feedback directly to the content team using our website feedback form. Been common for years. Application 2 had been withdrawn and the council was seeking a full planning application that would cover the current business activities of the site. Flemming thanked all the ichildren and This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Appendix 1 to this report. Note the appointment of Richard Ennis as the consider the recommendation made by Cabinet or Committees since the It has also provided poor responses to Ms Xs complaint. You can get information on their website. debate. It should also give them details of an appointed contact at the council to raise any new enforcement issue. The study by Claims.co.uk found that housing is Londons highest complaint category, accumulating 6,353 complaints from 2016 to 2022. . borough with half of them genuinely affordable. presented by Members on behalf of local residents. But Croydons is hardly a record to encourage local residents. thanks to care leaver Ashleigh for her contribution. the recommendation. questions to the Leader and Cabinet, which was followed by stated that he would look into this In May Ms X complained to the Council as she was unhappy with its handling of matters at the site. If your neighbour is a tenant, you could contact their landlord.
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