4 0 obj WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. ago In Wolverhampton they can use older taxis That's the main reason 13 blake-a-mania 8 mo. Freedom of Information Act 2000 Weve helped millions of people find a resolution. You may change your settings at any time or accept the default settings. Help us protect your right to hold public authorities to account. Further information about the vehicles and drivers licensed for South Staffordshire are available on ourInformation for Passengers page. TheFreedom of Information Act 2000may restrict the release of some or the author immediately by replying to this email. City of Wolverhampton Council has increased the number of licences it issues eightfold since the Deregulation Act 2015 was introduced, meaning drivers no longer needed to live or work in the area of the local authority that granted them a licence. The service has never failed an audit. DBS checks are also carried out on vehicle licence applicants, as well as a check that the vehicle is insured for public and/or private hire. "They will know for example, that the children live together in residential care homes and become friendly with them, and quite easily take advantage of a particular vulnerability by being approachable by offering a sense of fulfilment to that child by offering things that are perceived to be quite adult or responsible such as alcohol, drugs and gifts, and begin grooming them that way before abusing them.". ( Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise. ]k w79`Yu-i%r!H106 43@QX-Wq/ "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Resolver is free. The council report also stated its licensing team prioritised drivers in its own area and had taken on 20 extra staff in the last year to deal with the volume of applications, with plans to appoint more. It is examining a range of proposals, including making taxi and private hire. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. To pay your Parking and Bus Lane Penalty Charge Notices online you will need: your Parking and Bus Lane Penalty Charge Notices reference number your debit or credit card details Account details. Public safety is paramount and we are constantly working to improve our processes to protect people. We need to support the private hire trade in the city and not turn ourselves into a taxi version of Gretna Green. )i( ( 4G Please notify The Council has never refused a request from a licensing authority for a compliance operation in their area. Whilst people apply to Wolverhampton from all over the country, we conduct compliance operations all over the country. Where a matching record is found, information is requested from the licensing authority and a licence will not be granted until this information is considered. It has granted 35,035 private hire licences since 2017, pumping 8.7m into the authoritys coffers. [1][Wolverhampton City Council request email] The applicant is also checked against the National Anti-Fraud Networks (NAFN) National Register of Refusals, Revocations and Suspensions (NR3S). In one instance, a council officer drove more than 100 miles to a suspect driver's home and "took his licence away from him on his doorstep". Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? ( Wolverhampton Council handed out a record 15,000 private hire licences last year raking in nearly 3.7 million in fees. On April 29, 2020, council officers received a complaint that Ayub, aged 25, had picked up a passenger who had not pre-booked, which is a requirement of both her private hire licence and car insurance policy. )(((h(QE SocietyWorks Ltd They will investigate your complaint and respond to you direct. ( As of the middle of last month, there were 2,634 applications in the queue, with 1,924 processed but awaiting more information from the applicant. Just raise a case and leave feedback after. Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. ( This week, the government said it was tightening taxi safety guidelines and considering stopping drivers from operating hundreds of miles away from where they were licensed. "What is really important is that we make sure we bring the taxi drivers in on this. (/65hQJ1AE% RR)(JZ(AIE R ZC@RPKE% QK@ E- QE QE QK@ EPEPEPIKE %Q@ EPzQE QE QE QE QE QE QE QE QE QI@E% QKE As such, the Council considers those applications and where the applicant is fit and proper, a licence is granted. Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. Subscribe to one or all notification sources from this one place. Wolverhampton Council, L thompson made this Freedom of Information request to Wolverhampton City Council Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. The topic of taxi safety comes after the case of "black cab rapist" John Worboys, who police believe may have carried out more than 100 rapes and sexual assaults on women he picked up in London between 2002 and 2008. It prompted licensing bosses at Wolverhampton Council to streamline its application process and slash the prices of licences leading to a dramatic increase in applications. In Wolverhampton itself, there were four allegations of CSE and four serious sexual allegations. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. Read about our approach to external linking. Wolverhampton City Council Taxi Licensing. If the applicant is renewing their licence or has held the same licence within the last 12 months, they must provide an HMRC Tax Check code to show that they registered to pay tax. Run by Volunteers and powered by Alaveteli. to complain to the Information Commissioner's Office. Wolverhampton Council, stream If you need to make a complaint about a driver or a vehicle, . This condition empowers officers in other areas and where drivers are breaking the law then other licensing authorities can and do prosecute them. 30 March 2022. P(j _JZm(AI OJ)i(QEZJZ %zQ@-% QI@PIKE %Q@ QKE %Q@Q@IE QE Rw(A((((((((((((EPEPER9(4sKI !PEPIKE %- QE Q@(AEP ( ( ( ( ( J ( QZ((G4 !h % QE @sG4 QKI@4sG=> GKu H( EJ)i(RQ@Q@y KE( ()(C Applicants are also required to disclose any previous licensing history. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. u&?JC If we decide a fee is payable, we will "Since 2015 I know that there have been more complaints over sexual harassment, accidents in taxis and illegal pick-ups, all different things have been going on. ( <> A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. 2023 Resolver Consumer Online Limited. ( In 2018-19 Birmingham Council issued 1,768 private hire licences, down 11 per cent on the previous year. The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. Taxi complaints Wolverhampton City Council. u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h This policy relates to surveillance cameras, also. Established in 2008. ( ( Follow BBC West Midlands on Facebook, on Twitter, and sign up for local news updates direct to your phone. Photo: Wolverhampton Council Drivers gathered outside. endobj ^PER`QE He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. . When questioned by council officers, Ayub, of Broadway, in Shirley, Solihull, said the increased cost was a result of coronavirus. proceeding with your request. Get started. Summary of CCTV Requirements 1. The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! ( What action has been taken by Wolverhampton council? 2023 BBC. We also undertake Compliance Operations throughout the year, including Friday and Saturday nights to ensure safety for visitors to the night-time economy. A Ministry of Transport (MOT) certificate dated no more than 10 days prior to the application date must also be provided. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. Taxi drivers protesting in Wolverhampton last year over the city council's controversial licensing system. Please provide as much information as possible to help our Licensing Compliance team investigate your complaint. ( This email contains proprietary confidential information some or all of Council cannot accept responsibility for any loss or damage arising from The data was provided in a Freedom of Information request. 1. mailto:[Wolverhampton City Council request email], 92K Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. Councillor Mike Bird, the leader of Walsall Council, said he favoured a change in legislation as the current system was making a mockery of local authority licensing laws. NOTE: Please do not edit the subject line when replying to this email. the case and advise you of your rights to request an internal review and Simple! Governance A driver working in Southampton when a serious sexual allegation was made against him in October 2017, A Wolverhampton taxi driver accused of being involved in child sexual exploitation on 16 June 2017 in Bolsover, Derbyshire, A serious sexual allegation recorded as taking place in Mansfield, more than 70 miles away, on 3 October 2016, One allegation of CSE made in Shropshire in January 2018 along with two other serious sexual allegations in 2017, In Telford, where authorities have dealt with. n)=_} bRqHCD@[WP,=|B2Ho|Sc$+! have been taken to ensure that no viruses are present. Then like us on Facebook and follow us on Twitter. Yours faithfully Contact us if you think it should be reopened. The city has taken on new staff in a bid to cope with demand, documents say. Email:licensing@sstaffs.gov.ukTelephone: (01902) 696000, Sign up to receive news and updates from South Staffordshire Council. Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, Rita Ora and Karlie Kloss arrive at the Met Gala, France May Day protests leave dozens of police injured. Public safety is paramount and we are constantly working to improve our processes to protect people. Magistrates dismissed Sahrish Rahat Ayub's appeal against Wolverhampton Council's decision to revoke her private hire driver licence. requested for any other reason together with the reason(s) why and details request. This includes when drivers are operating outside of Wolverhampton, where drivers are expected to co-operate with reasonable requests from compliance staff authorised in other areas. Under the plans, those with specific previous convictions would face minimum bans "in all but truly exceptional circumstances". Donate and support our work. ( With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. Please provide number of complaints received by council in relation to uber taxis from 2015-2019, Information request City of Wolverhampton Council Taxi Licensing Safeguarding Statement, A face-to-face English assessment (followed by a recorded interview where there are any concerns), Safeguarding children and vulnerable adults. Established in 2008. list by name and contact details of private hire vehicle operators licensed to/by Wolverhampton council 2020 2. ( We provide commercial Yours faithfully, We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Contact us if you think it should be reopened. We are dealing with yourrequestunder theFreedom of Information Act Wolverhampton has registered about a third of England's taxi drivers and is inundated with applications, according to a report. disseminate the information contained within this e-mail. Subscribe to our newsletter to get the day's top stories sent directly to you. <> %PDF-1.7 The BBC is not responsible for the content of external sites. A new report to Walsalls director of public health has outlined concerns over dwindling application numbers. An enquiry is also made to the DBS to determine whether the information is that the driver has been added to a barred list and is prohibited from working with children and/or vulnerable adults. (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 Councillor Philip Page, chairman of the councils regulatory committee, said: We take public safety very seriously at Wolverhampton. Visible links Get started now and lets get this sorted. Please notify The Council's main objective regarding taxi and private hire licensing are: If you are looking for further information about the requirements, please follow the link toWolverhampton City Council Taxi Licensing. Taxi and cab drivers have staged go-slow protests against the current regulations around the country, saying they leave the public at risk. ( The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. However, the authoritys dominance of the market has not gone down well with other councils, some of which have seen their own private hire applications plummet. Over the same period Wolverhampton Council had 1,018 applications from private hire drivers based in Walsall. endobj Finally, the driver must attend our offices in person, where they undergo facial verification against their driving licence and proof of right to work in the UK. If you are not the intended recipient, an addressing or transmission error 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? Reports of child sexual exploitation are among allegations made. It will see eligible drivers receive a one-off payment of. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Contact details. endobj Some drivers may have taken on related work as delivery drivers, the report added. ^hE/4 Ph @EPsG4R(99 (iH=iOjJ@/&R % Before becoming a driver,. Explore in 3D: The dazzling crown that makes a king. ( 3 0 obj ( . Read about our approach to external linking. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . Wolverhampton Council has cornered the market, but you have to question whether it is right that a driver can get a licence there but ply their trade hundreds of miles away, he said. ( L thompson made this Freedom of Information request to Wolverhampton City Council services through our wholly owned subsidiary Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request `!DR Governance Any views expressed in this email are those of the individual sender, The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. The report made furthest from the West Midlands city came from a complainant more than 150 miles away. "I was sitting in the back of the taxi and he put his hand on my knee". endobj His contribution to the debate is welcomed as much as anybody's.". <> Drivers must have held a UK driving licence for at least one year and this licence is checked as part of the application process. send you a fee notice and we will require you to pay the fee before ( The secret mine that hid the Nazis' stolen treasure. ( City of Wolverhampton Council takes taxi licensing seriously. City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. (( ) ( ( L9@sG4s@4sG4s@4sG4s@sKG4( ((((aEP0(QE( ( (`QE ( Taxi complaints. Once a driver is granted, we continue to monitor them. Importantly, our driver conditions dictate that drivers must cooperate with reasonable requests from compliance staff authorised in other areas. If their licence is revoked, this decision is recorded on NR3S, in case the driver tries to apply for a licence at another authority. J)h )(h (%-PHii(cRHR})sG4sE J`(4QH((EPEPEPEPEPEPEPEPEP2Q[)R Before April 2015, there. ( privacy legislation. It currently has 4,461 drivers licensed. w !1AQaq"2B #3Rbr The driver can only undertake work in a vehicle licensed by City of Wolverhampton Council. If you hold a current Driver or Vehicle Licence with City of Wolverhampton Council, you will need to register with the "My Licence Portal" to inform of arrests, cautions, charges, convictions and Fixed Penalties as part of your conditions of licence. Thank you for your request for information received on6 November Before becoming a driver, there are several requirements that must be met. ( Where there are motoring convictions, these are also considered against the Councils guidelines. DearL Thompson The authoritys total income from private hire and Hackney Carriage licensing was 157,482. Follow BBC West Midlands on Facebook, Twitter and Instagram. ( We will also advise you if we cannot provide you with the information At the end of the training programme, there is a written assessment. Magistrates dismissed Sahrish Rahat Ayubs appeal against Wolverhampton Councils decision to revoke her private hire driver licence. If you need to book a wheelchair accessible vehicle this is a list of thecurrent licensed providers. 9h *99CKE %@ Z ( AQ@E4 Q9j QF J QJ QT ( ZCKE EP RRQE QI@ERQE Q@RSQE!R (RR}iMHJ^hhsG4sG4 sAz(`QK@ ER ( ) QE QE QE QE QE QE QE QE( [JQIJ> h J(QK) )?% -J (KI@Q@- QKI@Q@Q@Q@%- QE EPQKI@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@ E-% (()9G4QH99hh hhhJZ J)h( (QE(QE It showed that in 2019 a total of 11,461 applications to Wolverhampton Council came from drivers based in Birmingham, while there were 2,457 from Manchester, 1,926 from Coventry, 1,279 from Leicester, 1,102 from Nottingham and 432 from Telford. Wolverhampton Council and a limited company (03277032). The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. The authority said it dealt with complaints robustly, with all safeguarding issues dealt with within a day "regardless of where the driver is in the country". (Q@QH( xUMo0#HMH,mQ-Uki66>X{o<3n|uYK6+m ago The Council is 100% compliant with this KPI. Let us know what you think has gone wrong and how you think we can correct it. all of the information you have requested. ( Across the weekend (Friday 18 December and Saturday 19 December), 27 taxi drivers were issued with enforcement action, including defect notices or suspension of licenses. has misdirected this e-mail; you must not use, disclose, copy, print or Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". mySociety i90#?WHB CH 7:+ 6YgY]BPU8q-HG-b%+aK`y=DUFB%2)x$T'oSz+! View as HTML. "There have been several consultations about the private hire trade and he appears to be playing catch up. Wolverhampton council said it stripped licences from suspects immediately. On April 29, 2020, council officers received a. ( )})( %- RJ- K@ J(i)i( ( mySociety We use a state-of-the-art system which uses the same technology as can be found at Border Controls ePassport Gates in UK airports. However, if you'd rather complain directly, you can use the above address to contact Wolverhampton City Council. except where the sender specifically states these to be the views Learn more about Resolver Pro and how to claim your business. ( This email has been scanned for all viruses and all reasonable precautions might not provide that informationto you. 2 0 obj Best and worst companies at resolving issues. Write to our Complaints Manager, City of Wolverhampton Council, Civic Centre, St Peter's Square, Wolverhampton, WV1 1RL Ask a friend, a relative, advocate or anyone to contact us your behalf Make sure you give us as much information as possible. Video, The secret mine that hid the Nazis' stolen treasure, the government said it was tightening taxi safety guidelines, increased the number of licences it issues, sign up for local news updates direct to your phone, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Disney faces countersuit in feud with Florida, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month. Wolverhampton Council ( UIE( E-#RQE fQGARPE(EZ())ZNhPKE z 5/4> !P EPER ( ) QE QE QE QE QE QE QE QE QEQE QIP% ((jGIKGz )(J(( _Z)(Z()h)h (((((( ( LEPEPEPEPEPEPEPEPEPEPE RE
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