please refund me the $27,94. Internally, we're going to monitor -- the only way we do, which is we're going to watch usage, we're going to watch engagement, we're going to watch retention, we're going to look for redemption in cancel rates, length of time that people stay on, willingness to pay more and top of the funnel continuing to stay large and conversion rates staying high. Well, it's too early to now over the school break. CheggMate will harness the power of ChatGPT paired with our proprietary data and subject matter experts to make learning more personalized, adaptive, accurate, fast and effective, all in an easy to use and conversational manner. Who is tutoring who here? Surely, we can get more creative than this and find a way to advertise in a way that is not inappropriate. This complaint was posted by a verified customer. What is the APR on your credit card? So the answer is, it will ramp at the speed that is good. Just on the Skills business, I think [indiscernible] today and then where you think it could be three to five years as a percentage of your total revenue? 0 0 Share More A Okay, operator, I think we have one last question. Some of them I think we mentioned in prepared remarks. Chegg is not being honest. We also ensure all reviews are published without moderation. Our credit card company has contested and refunded many of the . Per quick Google search, you seem to do this to a lot of folk. You have double charged my credit card for over 2 years. So I replied to the mail saying that I already got the book, so I don't need it anymore. I paused my subscription December 16th after I paid for another month (forgot to pause after my semester ended), and unpaused January 17th. Whether if you . CheggMate will be an all new user experience that will point out to the user what part is ChatGPT or any other AI because the brilliance of how we're building this thing is, it's not going to be tied to just one AI environment. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. These questions was posted on Sunday May 30. And hopefully, that's really fast. Those people, we are very, very solid with, continue to perform extraordinarily well with. Doesn't work However, a temporary authorization hold gets placed on the payment method when an order is attempted to take place. With interest income contributing $11 million in the quarter, an increase of $10 million from the year ago quarter. Ultimately, we believe the introduction of CheggMate will lead to an increase in the size of the market we serve and strengthen our relationship with our users, while reducing content costs. They refused to refund my money. I do not understand why I am being charged if my membership is currently paused. I don't know if there's any color. I purchased one item for my daughter early fall 2018. Thank you. To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. I called Chegg repeatedly to ask for help, but they gave me the runaround and wanted me to talk to Pearson. And it's our content, our data, our learning technology. 6 Pro Investment Tips, Delta-8 THC: What It Is and How It Differs from Delta-9 THC. When engineering students are unlearning the proper way to solve a problem because the answers to their problems are done with half intent. Yes, you can use ChatGPT to get some answers, which is what the customer that didn't come to us are doing, but they actually learn it, you need to use Chegg. I am billed on the 3rd of every month $21.80 and on the 15th of every month $21.80. VALUABLEDISCOURSE 3 yr. ago Pretty easy not to cheat There is no record of it on our account and somehow Submit a complaint and get your issue resolved. It's a laptop-home, work, and my hotspot are all logical "multiple" IP addresses. Chegg then ended up wanting that account security checked by phone. Solved You have a balance of $5,000 on your credit card, | Chegg.com Business Finance Finance questions and answers You have a balance of $5,000 on your credit card, which charges an interest rate of 1.6% per month. And then those opportunities are all ahead of us. I mean fast forward 3 years and you'll have adopted Chegg, I get that scenario, right? charged for servieces that did not recieve, sold non working code to college student and refuses to refund money, chegg account hacked. Q1 was a solid quarter as we met or exceeded our revenue and adjusted EBITDA guidance and delivered strong cash flow. So everybody is looking me like I shouldn't give the number away, but substantial. STAY AWAY, We appreciate you letting us know about your recent experience. Looking at the balance sheet, we ended the quarter with $1.2 billion of cash and investments. And if they can get some version of that, that is the short-term challenge for us. It's just on the margin that based on our research that people normally who would have pay for us around mid-terms are closer to finals that were reluctant to pay or be longer term subscribers are now have a new free site to go try. I purposefully left the account with no money. So we have a lot of guardrails inside the company to know the impact of all the choices we made. Why is there a charge for $304.10 on my credit card from you douchebags? Each month, the limit I have to ask is 20 questions, and the total I was asking was 9, they answered only one and it was horrible answered. I wrongly assumed the issue was resolved and deposited money into this bank account. If you make the minimum payments of $50 per month, how long (in years) will it take to pay off your balance? Yeah. We have issued a refund for the most recent billing cycle given your overall experience. Thank you for joining Chegg's first quarter 2023 conference call. Please go ahead. Send the letter so that it reaches your credit card issuer within 60 days from when the bill containing the questionable charge was mailed to you. Chegg is not being honest. Tap the Submit button Chegg Customer Service Team skip@chegg.com, So, this website started great (been using since 2021), but literally fell apart. Chances are that if youve ever ordered a textbook online, youve used Chegg. I contacted them and even though they could see that I cancelled and not used the service they wouldn't refund my money. Fix your automated safeguard. Our ability to accept their payments is meaningfully low. It's the customers on the margin and the new customers that have yet to use us that we're really focused on first. You pay a monthly fee to help you with learn from their questions and math examples but 80% of them are WRONG. I can see exactly where they are lacking in knowledge. It's just ridiculous. So as we get more aggressive with that and as that continues to take up, we have seen at least early on, customers that are existing Chegg customers that also sign up for DoorDash, they cancel on a much lower percentage than those they don't. I feel like I'm being ripped off. Explain yourself. What do you think? I would like to have a refund. You can submit 20 questions a month for your membership fee, 50-70 percent of them will be answered incorrectly. It's intense. To that end, in Q3, we plan to roll out a new payment system for India to capture customers during the peak back to school season and in countries like Turkey, Mexico, India and South Africa, we continue to see our rollout of local subscription pricing or localized content and user experiences as a growth lever. August 2022, September 2022, October 2022, and November 2022, Each time you stole $10.55 every time was done at midnight. Also, fix your business process. And obviously, students are the first to try these things. Instead, I am asked to resubscribe because (surprise, surprise) the subscription was now set to have ended on the same day I initiated it. I was asking so many questions for my homework issued, the tutors never respond my questions. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. Is something being done about this company? Chegg is an online platform that allows students to rent or buy textbooks at a fraction of the cost of traditional brick-and-mortar bookstores. Created a SECOND subscription on another account while out for travel reason: see above (i.e. with no way to contact them. The impact on AI, we'll be using all the social channels that we have to make sure that we use all of our -- the people that advocate for Chegg, influencers to explain what it is and what the difference is. Will they be enough to pay off your credit card? We're going to rewrite the prompts. We also recommend you review the investor data sheet, which is also posted on our IR website. [Operator Instructions] Your first question comes from Jeff Silber with BMO Capital Markets. My daughter had three 'subscriptions' to CHEGG. Charge appears as - CHEGG *EDUCATION SVC chegg.comc http://www.chegg.comc/ 11 65 comments Share Everybody says Chegg can't beat them, we beat them, because this is all we do. Chegg finds OP's question as a match, reports OP to the dean and gives him an email to rub in how much he is fucked. These forward-looking statements are subject to material risk uncertainties that could cause actual results to differ materially from those in the forward-looking statements. On the LTV to CAC really, the areas to think about as it relates to Chegg in that is over what time frame do you want it to return positively. So that's cool. Chegg Gets Very Weak Customer Support Rating. They are not new questions that I want to have access of without having paid for them. Next question, Brent Thill with Jefferies. But what changed in March? Cancel acct refund money!! Thanks for taking my questions. So you really can't look at it year-over-year, you just have to look at it quarter-by-quarter. And then I know CheggMate is in beta. What you saw at the GSV Conference was sort of visual example of it. I had never bought or charged anything from this company. If there's doubt in anybody's mind that AI is going to be meaningful, and meaningful in the education space, then I don't know how to explain it to you more than the world has already explained to you, which is going to be [indiscernible]. The tutor used a generic answer from the textbook. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. Thanks. I would like this to be investigated in a proper manner please, and I request the full refund of the amounts taken. So as an essential part of it. It may give you some answer support sometimes. So, an offset of benefits sitting on the Adobe Board and with Fireflies. I then called to make a complaint with the 1-800 number, I was on hold for a hour and they hung up on me. Thanks so much for taking the questions. - Nyckel, machine learning API Thanks! Thank you. Phone was not there (I travel a lot and have several phones). I have lost 5 questions, each time posting question and asking for d-e-f and getting only the answer of a-b-c. But to give you some data points on it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To be able to access my own folder that I already paid for. We're launching our own coin or let's do NFT. So this is speaking from our own view of what we see in our dynamics in our marketplace. In closing, we expect our investments in AI will drive long term shareholder value as we believe embracing this technology allows us to better serve students, and we believe there is nobody better equipped to meet the current or future needs of students than Chegg. Cancelled card have to dispute again. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. I think we said it was over 40% on our last call. There's been a lot of issues with my chegg account lately and I have only been able to use my account for 7 days since the last time I purchased it on the 16th of april 2020. Thanks, Dan. The usage of that service is at the discretion of the student.You can cancel your subscription anytime by visiting "My Account" on Chegg.com, clicking "Cancel" and completing the steps to cancel. We shouldn't have to pay this much money to be given wrong lessons and wrong examples. I'm entitled to those answers as I paid to get them. Which of . After taking a look at your account, we can confirm that the subscription payment was unsuccessful. So we're very much in control of that. We noticed charges on our credit card to a company named chegg.com. It might say -- you could say, I suck in write before questions just on the parts in [indiscernible]. Next question Josh Baer with Morgan Stanley. So we think over time, we'll get a lot bigger and even more profitable than we've been despite the fact that we've been the most profitable company or amongst most profitable companies in the states. . I'm sorry, watch the video because it really does give you an example of just how amazing this thing has the chance to be. So our big focus for the fall internationally is going to be CheggMate and obviously the UK, Australia, and Canada and India for the biggest growth area of focus. So in terms of skill sets and the core team, we have all that and that's good. As in the other entries here, i have never heard of this company and have never made any purchases from them. One thing is sure: you have my bank details! 1) 2.50 years 2) 3.96 years 3) 4.39 years 4) 5.28 years Question: You charged $1,500 on your credit card for Christmas presents. Last night I posted a how question in mass transfer. I had an appointment with a tutor and was canceled beacuse of the tutor, he didnt come up to our lesson, nevertheless Chegg charged me not even the 15 dollars that we have agreed upon, but instead 75 dollars (in 5 sepparated times for 15 dollars each). I wonder if they're making money off bu for it. So we can have people -- we can spend money on customers that return profitably three years from now, two years now, one year or in year. Which is $392.40. Ugh. but one of the questions were answered. Virtual credit cards, or VCCs, are essentially temporary card numbers used for online purchases that are usually linked to your physical credit or debit card. But when the question was not answered in the time frame to give tokens back they said they were copyright. And then on top of that, we're building a lot of courses in UI and design [indiscernible] and creative is going to be very important to go with AI and on AI itself. We appreciate you letting us know about your recent experience. We appreciate you letting us know about your recent experience.We've reviewed your recent interaction with support with the information provided on the complaint and are here to look into this matter further for you.Per our terms of use : Monthly and Annual memberships may automatically renew and the credit card or any other payment method we have only file may be charged until the membership is terminated or cancelled.With Chegg Study, the subscription is set to bill until a successful cancellation is made. And what are your goals in terms of maintaining margins? Thanks so much. It is not at all a retention issue. It's not yours and I didn't ever never see anything from you. Thanks for the question. Chegg's student services include online tutoring, online homework assistance, and scholarship and internship search engines. Owns CiteThisForMe, which will lock off your citations and tell you they've "expired" (with absolutely zero warning) in a week if you don't pay up. Got a Chegg subscription because I needed help with physics. We can understand wanting to make sure the answers you receive are as accurate as possible.To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. So that should all be good news in mitigating to some degree in the short term. So I understand as a public company, people want you to move faster and have greater certainty despite the fact that it's probably the biggest technological shift we've seen in the last 20 years. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I guess wondering how fast you can go with CheggMate. Please go ahead. For Q2, we expect total revenue to be between $175 million and $178 million with subscription services revenue between $159 million and $162 million, gross margin between 72% and 73% and adjusted EBITDA between $53 million and $55 million. Well pass this feedback on to our product teams. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have been paying for Chegg's service for long time now, and it's been more than a hand few times that I have tried to seek help with a perper, and Chegg is not able to provide help. Please understand as international student, i'm having a hard time contacting the agents as i'm not able to make an international call in my country. In a lot of ways, it's fun, but we're up for the challenge. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. Incompetent safeguard system that will almost 100% guarantee suspend your account under false allegations of being a 'shared account.' tHEY WILL SEND YOU A NEW CARD. We are excited and optimistic about the future and are moving fast to leverage the best of AI to advantage the students. I started using chegg again last month and this time, only 10% of the questions were correct. In order to continue placing an order, you will need to use a different method of payment. In this particular case, speed is going to work to our advantage. Given this limited visibility, we are also evaluating areas to reduce existing expenses and CapEx to maintain industry leading margins and cash flow even as we lean into important investments in AI. If you were using the service and received a wrong answer, you would want to rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. One, because the timing of the rollout, but also because this cost of AI for us is a replacement of other content costs. While the Chegg Study service charges are non-refundable per our terms of use, in this instance we have made an exception and we were able to honor refunds for the most recent billing cycle as a one time courtesy. She went out of her way to make sure I felt heard, and at the end of the call we had a very positive resolution. How Important is it for Construction Workers to Track Mileage? And at Chegg, we are embracing it aggressively and immediately. You talked about some good success that you're seeing in three countries where you're starting to do localized pricing in the apps here. Final verdict; [censored] company. First, it will look a lot cooler. As one of the questions that came up earlier is we've been very methodical about the decisions that we've had to make because we have the ability to test a lot of things. Alternatively, you can donate low-value books. 1. So the signs are indicating it will be very positive, but we haven't had the summer yet. So that's it. Yes. See Answer It's really not worth the subscription, now is it? Chegg had a solid quarter, ending Q1 above our guidance on total revenue and adjusted EBITDA. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. Thanks. I am not understanding the reasoning for this but would like to have some support. I paid an expensive membership fee, but I'm not getting the service I should have. And the name on the card WILL be turned over to your school, if your school files a complaint with Chegg. I had never heard of this company. Yes. Their support admitted they are scammers but said he cannot issue a refund from their side. Therefore, we intend to provide only the next quarter's guidance at this time and Andy will walk you through those details shortly. So long-term opportunity is just much bigger. To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. i HOPE THEY ROT IN HELL. These are all things uniquely be able to be doing inside of CheggMate, not in ChatGPT. 2023 Trustpilot A/S. If you make the minimum payments of $50 per month, how long (in years) will it take to pay off your balance? Your Internet device should be charged during you copy the solution; otherwise, within 30 mins your answer will disappear, and then it will charge to your virtual credit card. 4) 5.28 years. Chegg said that I have to call my CC for reimbursement. And so we -- those are the things that we know because we monitor and test things. Chegg Customer Service Team skip@chegg.com. For your security, we limit the number of accounts that can use the same credit card. I called my credit card company and they are investigating the case. Please allow five business days for this to reflect on your statement.We thank you for your patience while we looked into this matter further.Best,The Chegg Team. Yes. Pat Flynn A copy of our earnings press release, along with our investor presentation is available on Investor Relations website investor.chegg.com. With an industry leading brand as well as a strong operating model and balance sheet that allows for investments. A lot of the people on this call have done and shared with us, and thank you for that. Out of the 3 main approaches we recommend as the most convenient are: 1. Basically said So follow-up earlier, we're talking about the signs you are seeing already for summer usage trends. We have reviewed your account, and you are ineligible for a refund on your most recent charge due to a previous refund on the account for a subscription. They refuse to refund the money Like obviously, there are other vendors out there that ignoring AI and ChatGPT, Chegg performs really well against. The best way around this is to simply purchase a Visa or Mastercard gift card at a local store. But we will be showing what the capability of AI it is and what the capability of Chegg is to let students know that if they shouldn't use Chegg, this is everything they're going to lose. We gave them our contact info. Not a good website. They didn't take the time to read the question and the answer was incorrect. The company will report net; Question: Question 54 Q: A company records $3,500 of sales revenue through credit card purchases. Anyone can write a Trustpilot review. Chegg ranks 127th among Textbooks sites. The blind leading the blind for 20 plus dollars a month. Any forward-looking statements that we make today are based on assumptions that we believe to be reasonable as of this date. Asked to speak with a manager Digital Documents: The Benefits And Drawbacks Of Online Pay Stubs, Elevating the Onboarding Experience with Customizable Software Solutions, How to Raise Your Business Credit Score Fast, How to Build a Collaborative Sales Team for a Revenue Boost. And so, this will actually be more efficient, allow us to get the content actually cheaper on a per unit basis and more content overall. While you're reviewing your statement, check the category assigned to the charge. Which is impossible. SMH, We appreciate you letting us know about your recent experience. I am complaining to let you know that I have been asking a question for 5 times and they are answering only questions a-b-c although I am writing in the question that I only need the answer of d-e-f and I don't need that of a-b-c.
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